REFUND POLICY - lindigital

We believe in our products 100%. We do our best every day to make you happy and put a smile on your face with our service, but we understand that it is not easy for everyone. If you are not satisfied with your purchase or if you have a problem that we cannot resolve that makes the system unusable, we will be happy to provide you with a refund.

How to make a refund request?
Please make a note of your Transaction Order ID with subject: “Request and Refund” and describe in your email the issues you are facing and the reason for this request. In some reasons you need to send us proof and we will also send you proof of our work and things that we noticed and we have to show you also to explain our point of view and our decision better with more details and more transparently.

Conditions:
Please understand and agree that we cannot provide refunds due to technical issues unless you allow us to try to resolve them appropriately and assist you. If we cannot resolve your issue within 48 hours, we will provide a refund. Contact our 24/7 live support anytime if you need an assistant.

Refunds can only be issued within 72 hours of the purchase date. After 72 hours no refunds can be processed.
If you paid with credit cards, refunds are typically processed and funds returned to the debit card in the customer’s bank account within 20 to 31 business days.

However, there are cases where a refund takes longer to process, up to 90 days. We are not responsible for these deadlines and delays. We are not the payment provider, only the ONLINE COURSES service provider.

We will fully refund only the purchase that has been made in less than 72 hours. All other refund requests will be partially refunded based on the used period of the subscription. Users will be contacted by the support team in all refund cases.

Note: Any refund usually takes between 20 and 90 business days to be processed and it is not in our power to reduce this period. Our payment processors will handle refund requests. We will do our best to refund any user immediately after viewing the request and verifying the user’s information.

We will not issue refunds or make partial refunds if:
User cannot configure their own box and system on their end:
We will provide our best support to configure your boxes, devices, applications and system in all cases of support request. The reason is that we don’t know the circumstances with the box, devices and system etc. Our support is limited to predefined steps for device configurations.

Some COURSE VIDEOS freeze, buffer or not work RARELY:
Although almost all of our servers are stable, sometimes some VIDEOS freeze or do not work due to various reasons, but not permanently. Our expert engineers are always working to solve them.

Most of the time, these problems are temporary and caused by the following reasons:
Client Internet fluctuations.
Problem with box/apps/client settings in general.
Your ISP has a problem.
The channel is down from the server end.
The client changed his mind and wanted to leave/change servers.
In case the user/customer cannot view the online course subscription plan for more than 48 hours due to server problem or any other problem caused by EE. they can negotiate together.